Job ID: 17039Position Description:We are seeking experienced professionals in the area of cleaning, security and materials handling products to join our Technical Product Support Center team. You will use your extensive knowledge to handle calls from our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as suppliers and contractors as well as internal customers including product teams, sales and branch locations. Major Responsibilities:*Provide world-class technical product support in product application, selection and troubleshooting via the phone.*Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.*Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.*Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.*Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.Position Requirements:*Must have 7+ years hands-on knowledge of cleaning, security and material handling products.*Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.*Excellent organizational and communication skills.*Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.* Occasional evenings, Saturdays, or overnight travel may be necessary for product training.This role requires some broad hours of availability. The Technical Product Support Center operates from 7 am to 7 pm, Monday through Friday. Employees work a regularly scheduled 8.5 hour shift within this timeframe. A 10:30 am to 7:00 pm shift is often required for the first year and possibly longer.Note: The Technical Product Support Center has a second location in Lincolnshire, Illinois and the same position may be located there.Grainger is an equal opportunity employer.Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $6 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.

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